Information on the processing of recorded phone calls

Information on the processing of recorded phone calls

1. PERSONAL DATA CONTROLLER
   
   
   

The personal data controller is Towarzystwo Ubezpieczeń ZDROWIE S.A., based in Gdynia, ul. Śląska 17, 81-319 Gdynia, hereinafter referred to as TU Zdrowie. Contact information e-mail address: biuro@tuzdrowie.pl.

For all matters relating to the processing of personal data and the exercise of rights related to data processing, you can contact the Data Protection Officer directly by e-mail contact: iod@tuzdrowie.pl or in writing to the registered office address.

1. PURPOSES AND BASIS OF PROCESSING
   
   
   

Calls will be recorded for the following purposes:

1. for purposes related to customer service through the hotline – the legal basis for processing is the necessity to take action at the request of the data subject prior to entering into a contract. (Article 6(1)(b) of the GDPR);
2. for the purpose of ensuring the highest standards of telephone service – the legal basis for processing is the legitimate interest of the Controller (Article 6(1)(f) of the GDPR), in particular the need to improve the quality of services provided;
3. for the purpose of possible establishment and/or investigation of claims or defense against claims – the legal basis is the legitimate interest of the Controller (Article 6(1)(f) of the GDPR) in the form of investigation of claims and defense against claims.
   

III. DATA RECIPIENTS

Your personal data may be transferred by TU Zdrowie to entities cooperating with it (recipients), in particular IT service providers and entities providing services: legal, debt collection.

1. DATA RETENTION PERIOD
   
   
   

Your personal data will be stored for a period of time:

1. resulting from the conclusion of the contract, performance of the service or warranty/guarantee, and for the period during which claims related to the contract may arise, i.e. the period provided for by the Civil Code;
2. until an objection is filed.
   

1. VESTED RIGHTS
   
   
   

You have the following rights related to the processing of personal data:

• The right to access the content of your data;
• The right to rectify personal data;
• The right to erasure of personal data or restriction of processing;
• The right to data portability, i.e. the right to receive personal data from TU Zdrowie, in a structured, commonly used machine-readable computer format. You may send the data to another data controller or request TU Zdrowie to send the data to another controller. However, TU Zdrowie will only do so if such a transfer is technically possible. The right to data portability applies only to those data processed on the basis of your consent or contract;
• The right to object – in cases where TU Zdrowie processes your personal data on the basis of its legitimate interest. You may file an objection on the grounds of your particular situation, to the following email address: iod@tuzdrowie.pl or the address of TU Zdrowie’s registered office with the note “Inspektor Ochrony Danych of TU Zdrowie S.A.”.
  

1. RIGHT TO FILE A COMPLAINT
   
   
   

You have the right to file a complaint with the President of the Office for Personal Data Protection.

VII. INFORMATION ON THE REQUIREMENT/VOLUNTARINESS OF PROVIDING DATA

All calls are recorded. Should you not consent to the recording of calls, please hang up.