Individual Insurance

Directly in a medical facility - cashless.

Applies to branches marked with in the list of branches:

1. Contact the selected medical facility directly.
2. Arrange a service.
3. Come to the facility early enough.
4. In the registration, give your name and PESEL number and show your identity card.
5. The registrant will enter the name of the medical service into the TU HEALTH system and confirm.
6. An SMS with an authorization code will come to your phone - give this code to the person in the registration.
7. If you don't have your phone with you, ask the person at the registration to print and sign the paper "Receipt of Benefit".

IMPORTANT!  Our Contact Center (CC) doesn't call these facilities.

You can arrange a remote consultation round the clock, full, through the Insured Panel. Teleconsultation selection panel in the form of telephone, chat or video in Polish, English and Russian. All you have to do is click on the "E-VISITS" tab at the top of the page and register your account.

You can also call our Contact Center 58 888 2 999.

How to use the service?

1. Log in to the Insured Panel (you must activate your account before logging in for the first time)
2. Go to the "NEW VISIT" tab
3. Enter consultation preferences
4. Choose a convenient date and place for consulting and click "Arrange a visit"

Contact Center (CC) TU Zdrowie działa 24 godziny przez 7 dni w tygodniu – zapewniając Ubezpieczonym możliwość umawiania usług w placówkach medycznych w całej Polsce

Services arranged via Contact Center are always carried out in a non-cash way.

How to use the services?

1. Contact the Contact Center (CC) by calling the number 58 888 2 999
2. Choose the subject matter of your call 
3. Provide your first name, surname, PESEL for the CC consultant to be able to verify the scope of your insurance
4. Inform on the types of services you want to use (you may give your preferences as to which location and date would be most suitable for you)

Having checked the availability, the consultant will call you back and inform you on the possibility to provide service, indicating the location and date of the service or will send information via a text message.

A refund as a refund of costs incurred makes it possible to use medical services in various medical facilities in Poland.

In facilities and surgeries that are not included in the TU ZDROWIE medical network, you can use services on a reimbursement basis, i.e. reimbursement of expenses incurred for the service.

This gives you the opportunity to choose your treatment site completely freely.

1. Make an appointment directly at your chosen outlet
2. Pay for the service at the facility
3. Ask for a named bill or invoice
4. Fill in the application for payment of cash benefit - paper or electronic in the Insured's Panel
5. Send your application to TU ZDROWIE

TU ZDROWIE within 30 days from the date of receipt of the set of documents will pay the amount of benefit granted to the bank account number indicated in the application.

Remember that the monetary benefit granted (reimbursement) is limited by the Upper Limit of Liability (GGO - upper limit) and is paid for the specific medical service covered.

Warning! The invoice / bill must be issued to the Insured (in the case of a child to a legal guardian) and include the following information:

- name of the medical service
- the number of services rendered of a given type
- medical service date
- cost / price of the medical service provided

If the service concerns an insured child, please provide the child's name in the application description.

Warning! Make sure that your insurance offers the possibility of using services on a reimbursement basis - reimbursement of the costs of medical services paid to the Upper Limit of Liability (GGO).

After you fill in and send the electronic form, our consultant will contact you with a proposed date and location of the service performance.

Link link to the form: https://placowki.tuzdrowie.pl/zgloszenie

Download the mobile app and use it freely whenever you need it.